Effective Date: 09/01/2025
LinkSouls.AI ("we," "us," or "our") is dedicated to operating its AI-powered emotional companionship platform (the "Services") based on a foundational commitment to user privacy, safety, and ethical AI.
Our compliance philosophy is unique. Instead of just writing policies, we have built our "Privacy Vault" architecture to enforce compliance by design. Our primary compliance measure is technical: we do not store or have access to your private, unencrypted conversation data.
This policy outlines our adherence to applicable laws, reinforced by our privacy-first technology.
1. Scope and Purpose
This policy applies to all aspects of our operations. Its purpose is to ensure our platform remains a safe, respectful, and legally compliant environment for our adult (18+) users, primarily by:
- Preventing Harm: Strictly enforcing our 18+ Only mandate and prohibiting illegal or harmful content.
- Ensuring Privacy: Adhering to global data privacy laws (like GDPR, CCPA) through our "Ephemeral Processing" and "Client-Side Storage" model, as detailed in our Privacy Policy.
- Maintaining Trust: Providing transparency about our operations and how our architecture inherently protects you.
2. Our Core Compliance Architecture: Privacy by Design
Our compliance with data privacy laws (like GDPR, CCPA, PDPO, etc.) is primarily achieved through our technical architecture, not complex legal justifications:
- Data Minimization: We do not collect or store your `Interaction Data` (conversations). It is encrypted and stored exclusively on your device.
- Purpose Limitation: When you send a message, it is processed in-memory ("Ephemeral Processing") for the sole purpose of generating a reply and is then instantly discarded.
- User Rights (Access, Erasure, Portability): We comply with these rights by empowering you. Your data is on your device. You can access, delete, or export it at any time. Your right to erasure is absolute and instant.
3. Content Moderation & Age Verification (Our 18+ Mandate)
We are an adult-oriented platform. Protecting minors is our highest non-negotiable compliance priority.
- Strict Age-Gating: We require all users to verify they are 18 years of age or older to access the Services.
- Zero Tolerance for Underage Use: We comply with the Children's Online Privacy Protection Act (COPPA) and GDPR-K by prohibiting all users under 18. Any account found to be operated by a minor will be terminated immediately.
- Prohibited Content: We strictly enforce our Content Policy against all illegal, harmful, or obscene content, with a zero-tolerance policy for CSAM or any content exploiting minors.
- AI Safety: Our AI models are restricted from generating prohibited content, and we provide tools for users to report any violations.
4. Commercial and Financial Compliance
- PCI DSS: We do not handle or store your full payment card information. We use a fully compliant, industry-leading third-party processor (Stripe) for all subscriptions, ensuring adherence to the Payment Card Industry Data Security Standard (PCI DSS).
- Consumer Protection: We adhere to fair business practices regarding our `Inner Circle` subscriptions, as outlined in our Terms of Service.
5. Alignment with Internal Policies
Our compliance is a unified system. This policy works in direct alignment with:
- Privacy Policy: Our foundational document, detailing our "Privacy Vault" and "Ephemeral Processing" architecture.
- Content Policy: Our rules defining a safe and respectful (18+) environment.
- Terms of Service: The binding agreement governing your use of the Services.
6. User Responsibilities
We require our users to support this compliant ecosystem by:
- Providing accurate age verification (confirming you are 18+).
- Complying with our Content Policy and Terms of Service.
- Never sharing their account with minors or attempting to bypass our age restrictions.
- Reporting any violations or illegal content immediately to `vip_service@linksouls.com`.
7. Enforcement and Consequences
Violations of this policy or applicable laws are taken extremely seriously.
- For Users: Actions range from content removal to permanent account termination, especially for violations related to our 18+ policy or illegal content.
- For Us: We are committed to cooperating fully with lawful requests from law enforcement and regulatory bodies.
8. Updates and Contact
We may update this policy to reflect new legal requirements. We will notify you of material changes.
If you have questions about our compliance approach, please contact us at:
LinkSouls.AI
c/o Viswise Consulting Limited
Room 2705, 27th Floor, China Resources Building, 26 Harbour Road, Wan Chai, Hong Kong
Email: vip_service@linksouls.com