Effective Date: 09/01/2025
LinkSouls.AI ("we," "us," or "our") is committed to fostering a safe, respectful, and supportive environment for all users seeking emotional companionship and meaningful interactions with our AI agents. This Content Policy outlines the standards for content created, shared, or interacted with on our platform (the "Services"). By using the Services, you ("you" or "user") agree to comply with this policy. Violations may result in enforcement actions, including content removal, account suspension, or termination, as detailed in Section 7.
1. Scope of This Policy
This policy applies to all content generated, transmitted, or accessed through the Services, which are **explicitly designed for users aged 18 and above**. It covers, but is not limited to:
- Messages, conversations, or inputs shared with AI agents.
- Profile information, bios, or preferences you provide.
- Feedback, reviews, or comments submitted to the platform.
- Any other user-generated content ("UGC") accessible through the Services.
It also applies to interactions between users (where applicable) and between users and our AI agents. Your obligations to prevent minors under 18 from accessing or interacting with any content on the Services.
2. Content We Allow
We encourage content that aligns with our mission of providing age-appropriate emotional value, empathy, and companionship for adult users (aged 18+). Permitted content includes:
- Sincere emotional expressions (e.g., sharing feelings of joy, sadness, stress, or excitement).
- Requests for emotional support, advice, or companionship.
- Friendly, respectful conversations about hobbies, interests, life experiences, or personal growth.
- Constructive feedback about the Services or AI agents.
- Content that reflects diverse perspectives, identities, and life experiences, provided it adheres to our respect and non-discrimination standards.
3. Content We Prohibit
To protect our users and maintain a safe environment, the following content is strictly prohibited:
3.1 Illegal Content
Content that violates local, national, or international laws, including but not limited to:
- Promoting or inciting violence, harm, or self-harm (e.g., instructions for suicide, assault, or terrorism).
- Facilitating or encouraging illegal activities (e.g., drug trafficking, fraud, human trafficking, or hacking).
- Sharing or distributing child sexual abuse material (CSAM) or content exploiting minors in any way.
- Content related to sexual exploitation, non-consensual sexual acts, or revenge porn.
- Sharing or distributing access to the Services (e.g., account credentials, content screenshots) with minors under 18, or guiding minors to bypass age restrictions to use the Services.
3.2 Harmful or Discriminatory Content
- Hate speech or content that dehumanizes, degrades, or incites violence against individuals or groups based on race, ethnicity, religion, gender, gender identity, sexual orientation, disability, age, or national origin.
- Harassment, bullying, or threats (verbal or implied) targeting any individual or group.
- Content that glorifies or trivializes suffering, trauma, or marginalized communities.
3.3 Invasive or Privacy-Violating Content
- Sharing or requesting personal, sensitive, or private information of others without explicit consent (e.g., addresses, phone numbers, financial details, medical records, or non-public social media accounts).
- Stalking or monitoring someone’s activity without their knowledge.
- Impersonation of individuals, entities, or our AI agents with intent to deceive or harm.
3.4 Explicit or Obscene Content
- Pornographic material, sexually explicit imagery, or graphic descriptions of sexual acts (including content involving adults, even if consensual).
- Lewd or vulgar language used in a sexual context that is not relevant to genuine emotional communication.
- Content that is intentionally designed to attract minors (e.g., using child-friendly language, cartoon-style imagery, or topics targeting minors) to access the Services.
3.5 Misleading or Harmful Misinformation
- Content that spreads false or misleading information likely to cause harm (e.g., misinformation about health crises, vaccines, or public safety).
- Fraudulent content, scams, or phishing attempts (e.g., requests for money, personal data, or fake promises of rewards).
3.6 Spam or Disruptive Content
- Unsolicited commercial messages, advertisements, or promotions.
- Repetitive, irrelevant, or nonsensical content intended to disrupt conversations or platform functionality.
- Links to external websites containing prohibited content (e.g., malware, illegal material, or explicit sites).
3.7 Minors-Related Prohibited Conduct
- Impersonating a minor under 18 or claiming to be a minor to interact with AI agents or other users.
- Requesting AI agents to generate content suitable for minors.
4. AI Agent Interactions
Our AI agents are designed to generate responses that align with this Content Policy and meet the emotional needs of adult users (aged 18+). To ensure compliance with minors restriction rules:
- Users are prohibited from intentionally prompting AI agents to generate prohibited content (e.g., asking for explicit material, violent instructions, or hate speech).
- If an AI agent generates content that violates this policy (due to error or misuse), users are encouraged to report it immediately (see Section 6).
- We reserve the right to restrict or modify AI agent responses to prevent the generation of prohibited content.
5. User Responsibilities
- You are solely responsible for all content you generate, share, or store through the Services, and for ensuring such content does not enable minors under 18 to access the Services.
- You warrant that your content does not violate this policy, applicable laws, or the rights of third parties (including privacy, copyright, and publicity rights).
- You agree to respect the emotional boundaries of other users (where applicable) and our AI agents.
6. Reporting Violations
If you encounter content that violates this policy, please report it immediately by:
- Using the "Report" feature within the conversation or on the relevant content.
- Emailing our moderation team at vip_service@linksouls.com with details (e.g., screenshots, timestamps, or user/AI agent identifiers).
We review reports promptly and take appropriate action (see Section 7). False or malicious reports may result in enforcement actions against the reporter.
7. Enforcement Actions
We enforce this policy fairly and consistently. Depending on the severity and frequency of violations, we may take the following actions:
- Removal or blocking of prohibited content.
- Warning the user via email or in-app notification.
- Temporary suspension of access to certain features (e.g., premium AI agents, messaging).
- Permanent termination of the user’s account (without prior notice) for severe minors-related violations, including but not limited to:
- sharing account credentials with minors;
- guiding minors to bypass age restrictions;
- generating content to attract minors;
- impersonating a minor.
- Reporting illegal minors-related violations (e.g., sharing CSAM) to relevant law enforcement authorities.
We reserve the right to take emergency action (e.g., immediate account suspension) if content poses an imminent risk of harm.
8. Exceptions and Context
We consider context when evaluating content. For example:
- Content discussing mental health struggles (e.g., suicidal thoughts) may be permitted if framed as a request for support, but we may intervene to connect users with resources.
- Educational or awareness-raising content about sensitive topics (e.g., discrimination, trauma) is permitted if presented respectfully and without promoting harm.
9. Changes to This Policy
We may update this Content Policy to address new risks, legal requirements, or platform features. Material changes will be posted on our website, with the "Effective Date" updated. We will notify users via email or in-app notification for significant changes. Your continued use of the Services after the effective date constitutes acceptance of the revised policy.